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 Post subject: forgeworld customer service
PostPosted: Wed May 03, 2017 1:16 pm 
Kinsman
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Joined: Sat Jun 02, 2012 3:45 pm
Posts: 98
Pre ordered 21/04/2017 the thranduil guy and some other stuff.
Now we are the 03/05/2017 and still my order is on pending when i check it.
Already send them like 2 mails and still no reply?
What can i do more?


Thx
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 Post subject: Re: forgeworld customer service
PostPosted: Wed May 03, 2017 4:56 pm 
Craftsman
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Best to give them a call and follow it up, normally they are very good.

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 Post subject: Re: forgeworld customer service
PostPosted: Wed May 03, 2017 6:55 pm 
Wayfarer
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I was in the same boat. No email responses either. But I finally received an automated email today telling me that my order has shipped. Good luck, hopefully yours ships soon too.
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 Post subject: Re: forgeworld customer service
PostPosted: Wed May 03, 2017 8:04 pm 
Kinsman
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Did you order any other stuff that hadn't been released? It could just be they had a glut of orders and weren't able to keep up. I agree they're normally very good, but I do think they should be more accessible via email too, not just automated messages.
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 Post subject: Re: forgeworld customer service
PostPosted: Thu May 04, 2017 9:37 pm 
Kinsman
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I cannot say a bad word, too.
FW customer service works great, but same as others...the easiest way is to pick up the phone and call them, directly.

PS. I have also got yesterday an e-mail that my order with few Thranduils is dispatched, so I believe that there was a small delay with new model availabilty.

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