All times are UTC


It is currently Mon Dec 18, 2017 5:05 am



Post new topic Reply to topic  [ 4 posts ] 
Author Message
 Post subject: ruins of osgiliath problem with order
PostPosted: Sun Jun 04, 2017 12:52 pm 
Kinsman
Kinsman
Offline

Joined: Sat Jun 02, 2012 3:45 pm
Posts: 99
Hello guys,
Finally after a year i decided to put my last 3 ruins of osgiliath together
Problem is that I opened the multipack box that normally contains 3 full sets of the ruins and I saw that it contained 6 times the same sprue so that's a problem :o

So now I have 6 times the same sprue with the little walls and stuff but I don't have the 3 sprues with the big walls and statues so I cannot put them together.

Problem is like I said that I ordered it the 17 of july of 2016 so I probably can't send games workshop an email to ask them if they can send me the 3 sprues that I am missing :sad:

Does anyone have an idea?


thx Rutger
Top
  Profile  
Reply with quote  
 Post subject: Re: ruins of osgiliath problem with order
PostPosted: Sun Jun 04, 2017 1:37 pm 
Kinsman
Kinsman
User avatar
Offline

Joined: Sat Jan 14, 2017 3:58 pm
Posts: 107
Location: Wrexham, North Wales
Images: 1
I'd still try - you have a record of your order & order number with games workshop on your account ; it shouldn't matter if it almost 12mths or not ; if you feel it will help i'd photograph the box & unmade sprues together as proof and then hopefully they should arrange for a suitable swap / replacement :)


Last edited by jhk2005 on Sun Jun 04, 2017 3:31 pm, edited 1 time in total.
Top
  Profile  
Reply with quote  
 Post subject: Re: ruins of osgiliath problem with order
PostPosted: Sun Jun 04, 2017 2:45 pm 
Loremaster
Loremaster
User avatar
Offline

Joined: Sat Aug 17, 2013 9:14 am
Posts: 1042
Wouldn't surprise me if this happened more often, given the large backlog many gamers end up having. GW's customer service is great; they'll probably sort it out right away.
Top
  Profile  
Reply with quote  
 Post subject: Re: ruins of osgiliath problem with order
PostPosted: Tue Jun 06, 2017 10:33 pm 
Loremaster
Loremaster
User avatar
Offline

Joined: Fri Jan 18, 2008 5:03 pm
Posts: 1984
Location: Manitoba, Canada
Images: 1
Yeah, definitely give them a ring and tell them the situation. Might as well try, and I suspect they'll send you a new one.
Top
  Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 4 posts ] 

All times are UTC


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to: