| The One Ring http://one-ring.co.uk/ |
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| forgeworld customer service http://one-ring.co.uk/viewtopic.php?f=1&t=32974 |
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| Author: | rutger [ Wed May 03, 2017 1:16 pm ] |
| Post subject: | forgeworld customer service |
Pre ordered 21/04/2017 the thranduil guy and some other stuff. Now we are the 03/05/2017 and still my order is on pending when i check it. Already send them like 2 mails and still no reply? What can i do more? Thx |
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| Author: | Scib [ Wed May 03, 2017 4:56 pm ] |
| Post subject: | Re: forgeworld customer service |
Best to give them a call and follow it up, normally they are very good. |
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| Author: | billyboyd [ Wed May 03, 2017 6:55 pm ] |
| Post subject: | Re: forgeworld customer service |
I was in the same boat. No email responses either. But I finally received an automated email today telling me that my order has shipped. Good luck, hopefully yours ships soon too. |
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| Author: | jhk2005 [ Wed May 03, 2017 8:04 pm ] |
| Post subject: | Re: forgeworld customer service |
Did you order any other stuff that hadn't been released? It could just be they had a glut of orders and weren't able to keep up. I agree they're normally very good, but I do think they should be more accessible via email too, not just automated messages. |
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| Author: | Mars_2000 [ Thu May 04, 2017 9:37 pm ] |
| Post subject: | Re: forgeworld customer service |
I cannot say a bad word, too. FW customer service works great, but same as others...the easiest way is to pick up the phone and call them, directly. PS. I have also got yesterday an e-mail that my order with few Thranduils is dispatched, so I believe that there was a small delay with new model availabilty. |
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